A User Experience Strategist and Designer with 25+ years of experience in web and print, I'm passionate about crafting user-focused solutions and feel fortunate to turn my passion into a career. Over the years I've worked on various projects in journalistic, marketing, commercial, non-profit and government contracting environments.

My Portfolio

My portfolio reflects a career shaped by curiosity, empathy, and a commitment to turning complex challenges into clear, accessible experiences that matter.

DisasterAssistance.gov homepage on a laptop screen and a mobile screen asking for location of loss.

DisasterAssistance.gov Modernization

Lead a multi-year, human-centered transformation of how millions of disaster survivors access and apply for federal aid.

Case Study

Image of mobile screens showing Status Tracker and Next Steps

FEMA Survivor Portal

Modernized the Survivor Portal to reduce burden and increase transparency for disaster survivors. Delivered a mobile-first, self-service experience with clearer status tracking, guided next steps, and a streamlined document upload process.

Case Study

FEMA Call Center Interface

Modernized FEMA’s Call Center Interface to improve how agents assist disaster survivors applying for federal aid. Streamlined workflows, improved read-aloud clarity, and reduced operational overhead during high-volume disaster response.

Case Study